Bradley & Parker Customer Service
Definition: "Excellent customer service is the ability of an organization to constantly and consistently exceed the customer's expectations."
At Bradley & Parker, the sale is just the beginning of our enduring relationships with clients. Our client retention is well over 90%, and in a competitive business like ours, that is no accident. We are committed to providing our clients with the highest level of courteous, professional service. Our dedicated team is always available—via phone, text, email or fax—to provide information and answer any questions.
Bradley & Parker insurance professionals are well-versed in all aspects of insurance coverage. We can help you select the best policies for your needs and answer policy-related questions such as endorsements and changes. Our team is available to assist with billing, respond to certificate of insurance requests, and issue auto insurance ID cards. Should you need to file a claim, we help you every step of the way, from the initial report through the final adjustment.
Supporting our people is a state-of-the-art insurance information technology system. Our sophisticated IT infrastructure—with a direct fiber connection—allows us to operate in a highly efficient and effective manner. Our fully automated, paperless office contributes to a healthier planet and ensures seamless, secure business transactions.